Reception & Shop Volunteer
Location: Dublin Rehoming Centre
Main Contact: Volunteer Co-Ordinator & Supervisor
Purpose of the Role:
To support the work of Dogs Trust by assisting the receptionist staff in the centre in ensuring that visitors receive a warm welcome and a pleasant experience ,and tending to our on-site shop to ensure our customers receive the best service, in line with our standards and procedures.
Key Responsibilities:
- To warmly greet and welcome all visitors upon arriving at the centre in a friendly and efficient manner.
- Direct visitors to an appropriate member of Dogs Trust staff to assist them.
- Assist visitors in understanding the rehoming process and guide them through completing the home finder questionnaire.
- Help keep literature well stocked in the welcome areas.
- Tend to the on-site shop when visitors are in the centre during opening hours.
- Learn how to accept payments for items being purchased in the shop as well as cash reconciliation and handover.
- Keep a record of stock and sales via our POS system.
- Restock shelves and price items as necessary.
- Be knowledgeable about the work of Dogs Trust, specifically, the Rehoming Centre and current fundraising initiatives.
Required Skills:
- Excellent customer service and communication skills.
- Previous experience working in a customer service environment is desirable but not essential.
- Confident and friendly manner.
- Conscientious with a can-do attitude.
- Able to use own initiative with a common-sense approach to problem-solving.
- Non-judgemental.
- Experience in handling cash and accounting accuracy.
- Ability to follow instructions.
- An interest in dogs and dog welfare.
What this role will offer you:
We will provide you with a main contact who will manage your tasks, answer your questions, and help you with the volunteer rota. We will also provide induction and ongoing role-specific training, guidance and support, as well as an opportunity to develop your current skills and gain new ones. We will provide a Dogs Trust uniform, alongside recognition of the role you are carrying out in support of Dogs Trust.
A final word from the CEO At Dogs Trust, we are dedicated to providing the best care for all of our dogs and we couldn’t hope to achieve as much as we do without the hard work and commitment from our amazing volunteers. I hope that everyone who volunteers with us agrees that it’s a hugely rewarding experience.
How to Apply:
Once you have reviewed the role description, please complete the volunteer application form. This form will ask for your personal information, availability and any relevant maintenance or volunteering experience you may have.
Interview:
If your application is successful, you’ll be invited to an online induction with us.
Screening:
As Ireland’s largest dog welfare charity, we want to ensure that all our amazing volunteers can work safely alongside dogs and other people. By asking for a reference, we can reach out to someone who can tell us more about you and your experience.
Start Volunteering:
Once you have completed all the necessary steps and have been successful in your application, you will be ready to start your rewarding volunteer journey with us.
Remember, volunteering with Dogs Trust is a serious time commitment. Please take the time to think about the level of dedication required before deciding to apply. We hope you enjoy your experience with us and we thank you on behalf of our team and the dogs whose lives you will impact.