Customer Services Rehoming Advisor

Are you a confident communicator who thrives in a fast-paced, emotionally meaningful environment? Do you have the empathy to support dog owners and to manage complex, sensitive conversations?

At Dogs Trust, you’ll do more than answer phones—as our new Customer Services Rehoming Advisor you’ll give dogs a second chance, help people in need, and make a real difference. You’ll join a supportive team and be a compassionate and professional first point of contact for the public, adopters, and supporters across a range of communication channels.

What you'll be doing:

• Managing a wide variety of enquiries via phone, email, and online platforms—both inbound and outbound
• Maintaining a strong knowledge of dogs currently available for rehoming
• Processing rehoming applications – matching dogs to potential adopters
• Acting as a rehoming champion for long-term and behaviourally complex dogs
• Accurately recording all customer interactions in internal systems
• Managing sensitive and emotional conversations with compassion and control
• Supporting fundraising and campaign enquiries with informed, brand-aligned responses

We’re looking for someone who has:

• Experience in high-demand, target driven, customer service or enquiry-based roles
• Excellent active listening and communication skills
• Confidence handling sensitive or distressed callers
• Strong resilience, empathy, and emotional intelligence
• Tech-savvy with confidence using Microsoft 365, Outlook, and cloud-based platforms
• A proactive, adaptable attitude and the ability to work independently as well as in a team

Desirable:

• A full clean driving licence (due to our rural location)

Why join us?

• A meaningful, people-focused role with real impact
• Opportunities to gain experience in one of the most respected animal welfare charities in Ireland
• The chance to help dogs find the loving homes they deserve

Ready to put your skills to work for a cause that matters?

How to apply

To apply for this position, please send your CV and Cover letter by email to our recruitment team.

Dogs Trust Ireland CLG is an Equal Opportunities Employer.